Terms and Conditions

Last revised: August 24, 2026

1. Services

Egma ("Egma", "We", "Us", or "Our") is a product of Outlier Humans Inc. Egma is an open-source platform for simulation testing, production monitoring, and observability of voice agents. These Terms and Conditions ("Terms") govern your access to and use of our websites, documentation, APIs, and any hosted services we operate (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree with these Terms, you may not access or use our Services.

2. Open-Source Software

The Egma platform software is released under the Apache License 2.0. Your rights to use, copy, modify, and distribute that software are granted by, and governed solely by, the Apache License 2.0 — not by these Terms. Nothing in these Terms restricts any right granted to you under that license.

These Terms govern only our websites, documentation, and any hosted service we operate. Where these Terms and the Apache License 2.0 conflict with respect to the software, the Apache License 2.0 controls.

3. User Obligations

As a user of our Services, you agree to the following obligations:

• You must be at least 18 years of age to use our Services.
• You are responsible for safeguarding your account credentials, including your username, password, and any API keys.
• You shall not use our Services for any illegal, unlawful, or unauthorized purpose.
• You shall not attempt to gain unauthorized access to our Services, other user accounts, or connected systems.
• You shall not interfere with or disrupt the integrity or performance of our Services.
• You are responsible for ensuring that your use of the Services, and of any output they generate, complies with all applicable laws and regulations — including recording-consent, telecommunications, and data protection laws applicable to the conversations you test or monitor.

4. Trademarks

The Apache License 2.0 does not grant trademark rights. Outlier Humans Inc retains all rights in the Egma name, logo, and brand. You may make nominative reference to Egma; you may not use our marks in a way that suggests endorsement or affiliation without prior written consent.

5. Fees and Payments

The open-source Egma platform is available free of charge under the Apache License 2.0. Where we offer a paid hosted or supported service, the following apply:

• Recurring Billing: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• Non-Refundable: All fees are non-refundable unless otherwise stated in writing by Egma.
• Dispute Window: If you believe there is an error in your billing, you must notify us within 3 days of the charge date.

6. Use of Output

You are solely responsible for the use of any output generated by Egma, including simulated conversations, transcripts, recordings, measures, and grader verdicts ("Output"). You acknowledge that:

• Output may not always be accurate. Grader verdicts are produced by large language models and may contain errors.
• Human review is strongly advised before relying on Output for release decisions or any other critical business decision.
• Egma is a testing and observability tool. It does not guarantee the correctness, safety, or regulatory compliance of any agent you test or ship.

7. Confidentiality

You agree not to disclose any confidential information belonging to Egma, including non-public business plans and pricing information, to any third party without prior written consent. This does not apply to anything published under our open-source license or otherwise made public by us.

8. Warranties, Indemnification, and Liability

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, EGMA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You agree to indemnify and hold harmless Egma, Outlier Humans Inc, and their respective officers, directors, employees, and affiliates from any claims arising out of your use of the Services or violation of these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EGMA'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU DURING THE 12-MONTH PERIOD PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS HIGHER.

9. Term and Termination

These Terms are effective upon your first use of our Services. You may terminate at any time by discontinuing use and cancelling any subscription. Egma reserves the right to suspend or terminate your access to our websites and hosted services at any time, with or without cause. Termination of these Terms does not terminate the Apache License 2.0 grant covering the open-source software.

10. Governing Law

These Terms shall be governed by the laws of India. Any dispute shall be settled by binding arbitration in India. For all inquiries, contact us at: team@outlierhumans.com

11. Changes to These Terms

Egma reserves the right to modify these Terms at any time. Material changes will be communicated via our website or email. Continued use after changes constitutes acceptance of the revised Terms.